GRIEVANCE REDRESSAL POLICY  

At Accesoresin, managed by Avecttech Solutions, we are committed to providing a dependable and transparent shopping experience for all our customers. We believe in fairness and clarity when resolving consumer concerns. This Grievance Redressal Policy has been designed to ensure that your complaints are addressed promptly, professionally, and in accordance with applicable laws.  

What is a Grievance?  

A grievance refers to any complaint or dissatisfaction arising from a purchase made on our platform, for which the customer expects a resolution. This may include, but is not limited to, issues related to product quality or defects, incorrect or delayed deliveries, payment discrepancies, return or refund problems, exchange queries, dissatisfaction with customer support, or questions regarding our policies.  

How to Raise a Grievance  

If you have a concern, you can reach us through the available support options. The process is as follows:  

Visit Help Centre or Contact Us Page   
Go to the “Help Centre” or “Contact Us” section on our website or app.  

Select Your Concern   
Choose the category or topic that best matches your issue.  

Submit Your Complaint   
Provide complete details, including your order ID, description of the issue, and any supporting photos or documents.  

Once submitted, our team will review your case and respond accordingly.  

Escalation to Grievance Officer  

If your issue remains unresolved or you are dissatisfied with the solution provided by our customer care team, you may escalate the matter to the designated Grievance Redressal Officer, in accordance with the Information Technology Act, 2000, and other applicable laws.   

Accesoresin has appointed a dedicated Grievance Officer responsible for monitoring resolutions, ensuring fairness, and addressing escalated concerns. You may contact the Grievance Officer directly at avecttechsolutions@gmail.com.  

Grievance Handling Process  

• Acknowledgement: We will acknowledge your grievance within 48 hours via email.   
  
   
• Unique Ticket/Reference ID: A unique ID will be generated and shared so you can check the status of your complaint.   
  
   
• Resolution Timeline: Our team, together with the Grievance Officer, will aim to resolve your concern as quickly as possible, typically within 7 working days or as mandated by law.   
  
   
• Updates & Communication: Regular updates regarding your grievance will be shared through your registered communication channels.   
   

Closure of Grievance  

Your grievance will be considered closed under the following circumstances:  

• When you receive a satisfactory resolution from our support team or the Grievance Officer.   
  
   
• When there is no response from you within a reasonable timeframe after a resolution has been provided.   
  
   
• When a final outcome is communicated in line with our policy and relevant laws.   
   

Contact Us  

For any grievance-related issues or to lodge a complaint, please contact us at: avecttechsolutions@gmail.com.  

Note  

This policy may be updated from time to time. For the most current version, please refer to our Terms of Use and Privacy Policy pages.